privacy.txt

AVIK Privacy Notice

Effective Date: September 23rd, 2024

At AVIK, we value your trust and are committed to protecting your privacy. This Privacy Notice explains how AVIK and its affiliated companies (“AVIK,” “we,” or “us”) collect, use, and disclose personal information. This Notice applies to personal information we collect from or about you through our websites, mobile applications, and other digital platforms and services (collectively, the "Services").

By using the Services, you agree to the collection and use of your personal information as described in this Privacy Notice. If you do not agree, please do not use the Services.

1. Information We Collect and How We Collect It

We collect various types of personal information when you use our Services, which may include:

1.1 Personal Information You Provide to Us

You may provide us with personal information in several ways, including when you:

Create an account or register on the AVIK Mobile App.
Purchase products through our Services.
Participate in surveys, contests, or promotions.
Contact customer service or request information from us.
The types of personal information you may provide include:
Name, email address, phone number, and account log-in details.
Payment information (such as credit card numbers, billing addresses).
Preferences and interests (such as favourite drinks or ordering preferences).

1.2 Information Collected Automatically

When you use the Services, we automatically collect certain information, including:

Device Information: We collect information about the device you use to access the Services, including the device type, operating system, IP address, device identifiers, and browser type.
Location Information: With your consent, we may collect your device’s precise geolocation to provide location-based services such as finding nearby AVIK stores or special offers.
Usage Information: We collect information about how you interact with our Services, such as pages viewed, items clicked on, or time spent on different features.

1.3 Information from Other Sources
We may receive information from other sources to improve the Services. For example, we may collect information from third-party partners or combine data from multiple sources to enhance personalization.

2. How We Use Your Information

We use your personal information for various purposes, including to:

Provide Our Services: We use your information to provide and improve our Services, process transactions, fulfill orders, and deliver customer support.
Personalize Your Experience: We analyze your preferences and behaviors to offer tailored recommendations, promotions, and experiences through the AVIK app.
Communicate with You: We may send you communications about your account, transactions, and promotions, or respond to customer service inquiries.
Location-Based Services: With your consent, we use your location information to provide personalized location-based offers and services.
Marketing: We may use your information for marketing purposes, such as sending promotional messages, special offers, or advertisements based on your preferences.
Fraud Prevention and Security: We use your data to detect and prevent fraudulent activity, unauthorized access, or other security issues.
Legal Compliance: We may use your information as required by law, including for compliance with legal or regulatory requirements, or to protect our rights.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following situations:

3.1 Service Providers
We share personal information with third-party service providers who perform functions on our behalf, such as payment processing, data hosting, and customer support. These service providers are only given access to the information necessary to perform their tasks and are required to maintain the confidentiality of your information.

3.2 Business Transfers
In the event that AVIK is involved in a merger, acquisition, sale, or other business transfer, your information may be transferred as part of that transaction.

3.3 Legal Compliance
We may disclose your information when required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

3.4 With Your Consent
We may share your information for other purposes if you have provided consent.

4. Your Choices and Rights

You have certain rights and choices regarding your personal information:

4.1 Access and Update Your Information
You can access, update, or delete your account information through your profile settings in the AVIK app.

4.2 Marketing Communications
You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by adjusting your account settings.

4.3 Location Information
You can control the collection of location information through your device settings. Disabling location sharing may limit certain functionalities in the AVIK app.

4.4 Data Deletion
You may request that we delete your personal information by contacting us at [Insert Contact Information]. Please note that we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention or dispute resolution.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

6. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

7. International Data Transfers

AVIK is headquartered in Vancouver, B.C., and your personal information may be transferred to, stored, and processed in a country outside of your own. We will take steps to ensure that your information is handled securely and in accordance with this Privacy Notice, regardless of where it is processed.

8. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by updating the “Effective Date” at the top of this notice or by providing other appropriate means of communication.

9. Contact Us

If you have any questions or concerns about this Privacy Notice or our privacy practices, please contact us at:

Email: admin@avikcafe.com
Phone: 672-558-1981
Mail: 682 West Broadway, Vancouver, BC V5Z 1G1, Canada